Returns & Exchanges
At Sans, we want you to feel at home with every purchase; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund. We ensure a seamless process for our curated home goods to guarantee your space feels exactly how you envisioned.
Initiate Your Request
Log into your Sans account and navigate to your order history to select the items you wish to return and receive a digital authorization form.
Pack with Care
Place the items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing